Terms of service

OVERVIEW

Welcome to PRIMELUC The terms “we”, “us” and “our” refer to PRIMELUC. PRIMELUC operates this online store and website, including all related information, content, features, tools, products and services provided to you, the customer, through our website (collectively, the “Services”).

Our store is hosted on Shopify, which provides the e-commerce platform that allows us to offer our products and Services to you.

These Terms of Service, together with any policies referred to or linked within them, set out the terms and conditions that apply when you access or use our Services.

Please read these Terms of Service carefully before using our website or placing an order. They contain important information regarding your rights and responsibilities, including information about orders, payments, returns, warranties and limitations of liability.

By accessing, browsing or using our Services, or by purchasing products from PRIMELUC, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms, please do not use our website or Services.

SECTION 1 – ACCESS AND ACCOUNT

By using our Services, you confirm that you are at least 18 years old or have reached the age of majority applicable to you, or that you are using our Services with the consent and supervision of a parent or legal guardian where permitted by law.

When using our Services or placing an order, you may be required to provide information such as your name, email address, billing information, payment information and delivery address.

You agree that all information you provide to us is accurate, complete and current, and that you will update your information where necessary.

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for all activity carried out through your account.

You must not transfer, sell, assign or otherwise provide your account to another person without our prior written permission.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, colours and product appearance may vary depending on your device, screen settings and other technical factors.

Product images are provided for illustrative purposes and may not always represent the exact appearance, packaging or presentation of the product you receive.

We reserve the right to update product descriptions, specifications, prices and availability where necessary.

We may discontinue products or limit the quantity of products available for purchase at any time, subject to applicable law.

Nothing in these Terms affects your statutory rights relating to products that are faulty, misdescribed, not fit for purpose or otherwise fail to meet requirements under applicable UK consumer law.

SECTION 3 – ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After you submit an order, you will normally receive an order confirmation by email. This confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.

We reserve the right to decline, cancel or limit an order where reasonably necessary, including where:

A product is unavailable;
There is an error in the product description or price;
We suspect fraudulent or unauthorised activity;
We are unable to verify the information provided;
There are delivery restrictions; or
We are otherwise unable to fulfil the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

Your statutory cancellation, return and refund rights are described in our Refund & Returns Policy.

You agree that products purchased through PRIMELUC are for personal or household use and not for unauthorised commercial resale where such restriction applies.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without notice.

The price applicable to your purchase will normally be the price displayed at the time you place your order and will be shown in your order confirmation.

Where applicable, delivery charges and other additional charges will be displayed during checkout before you complete your purchase.

You agree to provide accurate and complete billing, payment and contact information when placing an order.

You confirm that you are authorised to use the payment method provided for your purchase.

We reserve the right to correct pricing, product or promotional errors where reasonably necessary. If an obvious pricing error affects an order, we may contact you before fulfilling the order or cancel the order and refund any payment already made.

Promotional offers may be subject to additional terms and conditions. Where there is a conflict between promotion-specific terms and these Terms of Service, the promotion-specific terms will apply to the extent of that conflict.

SECTION 5 – SHIPPING AND DELIVERY

We aim to process and dispatch orders within the delivery timeframe stated on our website or during checkout.

Delivery times are estimates unless a specific delivery date or timeframe has been expressly agreed with you.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, severe weather, strikes, service interruptions and other unforeseen events.

If your order is delayed, please contact us so that we can investigate the delivery status and assist you.

Nothing in these Terms limits your statutory rights regarding delivery under applicable UK consumer law.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through our Services, including but not limited to the PRIMELUC name, logos, branding, text, graphics, images, photographs, product descriptions, videos, designs, website layout and other materials, is owned by PRIMELUC or its relevant licensors and is protected by applicable intellectual property laws.

You may access and use our website for your personal and lawful purposes.

Unless permitted by law or expressly authorised by us in writing, you must not:

Copy or reproduce our website content;
Modify or create derivative works from our content;
Republish or commercially exploit our content;
Distribute or sell our materials;
Use our branding or trademarks without permission; or
Systematically extract or collect content from our website.

The PRIMELUC name, logo, designs, product names and other branding elements may be protected trademarks or other intellectual property rights.

All rights not expressly granted to you are reserved by PRIMELUC or the relevant rights holder.

Shopify and its associated names, logos and trademarks belong to Shopify or its respective owners.

SECTION 7 – OPTIONAL THIRD-PARTY TOOLS

We may provide access to certain third-party tools, applications or services as part of our Services.

Such tools may be provided by independent third-party providers, and we may not monitor or control all aspects of those tools.

Where permitted by law, third-party tools are made available subject to the terms and conditions of the relevant provider.

Your use of third-party tools is at your own discretion and you should review the applicable terms and conditions before using them.

We may introduce additional features, services or tools in the future. Any new features will also be subject to these Terms of Service unless stated otherwise.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, services or resources operated by third parties.

These links are provided for convenience and do not necessarily mean that PRIMELUC endorses or controls those third-party websites.

We are not responsible for the content, policies, security, availability or practices of third-party websites.

If you choose to access a third-party website, you do so at your own risk and should review that website's applicable terms and privacy policies.

Any transactions you make with third parties are between you and the relevant third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

PRIMELUC is powered by Shopify, which provides the e-commerce platform used to operate our online store.

However, purchases made through our website are transactions between you and PRIMELUC.

Shopify is not responsible for the products sold by PRIMELUC, the fulfilment of your orders, refunds, returns, customer service or other aspects of transactions between you and PRIMELUC.

SECTION 10 – PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

By using our Services, you acknowledge that your information may be processed by PRIMELUC, Shopify and service providers that assist us in operating our website, processing payments, fulfilling orders, providing customer support and delivering other services.

For further information about how your personal information is collected, used and protected, please review our Privacy Policy.

Privacy Policy: [INSERT PRIVACY POLICY LINK]

SECTION 11 – CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, ideas or other content to PRIMELUC (“Feedback”), you grant us permission to use, reproduce, display, publish, adapt and distribute that Feedback for purposes connected with operating, improving and promoting our Services, subject to applicable law.

You confirm that:

You have the necessary rights to submit the Feedback;
Your Feedback does not infringe the rights of another person;
Your Feedback is not unlawful, misleading, defamatory, abusive or obscene;
Your Feedback does not contain malicious software; and
You are not impersonating another person.

We reserve the right, where permitted by law, to remove or refuse Feedback that we reasonably consider unlawful, inappropriate, misleading, offensive or in breach of these Terms.

We are not required to keep Feedback confidential, pay compensation for Feedback or respond to every submission.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, delivery information or other content.

We reserve the right to correct errors and update information where reasonably necessary.

If an error materially affects an order, we may contact you and, where appropriate, offer you the option to proceed on the corrected terms or cancel the affected order.

Where an order is cancelled due to an error after payment has been received, we will arrange an appropriate refund.

SECTION 13 – PROHIBITED USES

You may use our Services only for lawful purposes.

You must not use our website or Services:

For any unlawful or fraudulent purpose;
To violate applicable laws or regulations;
To infringe intellectual property or other rights;
To harass, abuse, threaten or harm another person;
To submit false or misleading information;
To transmit viruses, malware or other harmful code;
To interfere with the security or operation of our website;
To impersonate another person or business;
To send spam or other unauthorised communications;
To attempt to gain unauthorised access to our systems;
To scrape, copy or systematically extract website content without permission;
To interfere with another customer's use of the Services; or
To engage in any activity that could reasonably harm PRIMELUC, our customers, service providers or website.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated or where necessary to protect our website, customers or business.

SECTION 14 – AUTOMATED ACCESS AND AGENTS

You must not use automated systems, bots, crawlers, scraping tools or other automated means to access, copy, extract or interact with our website where such activity is not authorised by us.

We may use technical measures to restrict automated access where necessary to protect the security, performance and integrity of our Services.

This section does not prevent legitimate use of search engines or accessibility technologies operating in accordance with applicable laws and generally accepted technical standards.

SECTION 15 – TERMINATION

We may restrict or terminate your access to our Services where permitted by law if you materially breach these Terms or engage in activity that may harm our website, business, customers or service providers.

Termination will not affect rights or obligations that have already arisen before termination.

Any provisions which by their nature should continue after termination will remain effective, including provisions relating to intellectual property, liability, governing law and dispute resolution.

SECTION 16 – WARRANTIES AND STATUTORY RIGHTS

We make reasonable efforts to ensure that our website and product information are accurate and reliable.

However, we do not guarantee that our website will always be available, uninterrupted, secure or completely error-free.

Nothing in these Terms excludes or limits any warranty, guarantee, condition or consumer right that cannot lawfully be excluded or limited under UK law.

For consumers, products purchased from PRIMELUC are subject to applicable statutory rights and protections, including rights relating to faulty, misdescribed or unsuitable goods.

SECTION 17 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, PRIMELUC will not be liable for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control, to the extent permitted by law.

We are not responsible for losses arising from your misuse of our website or products, except where applicable law provides otherwise.

Nothing in this section affects your statutory consumer rights.

SECTION 18 – INDEMNIFICATION

To the extent permitted by law, you agree to be responsible for losses, claims or reasonable costs arising directly from your material breach of these Terms or your unlawful use of our Services.

Nothing in this section requires you to indemnify PRIMELUC for matters caused by PRIMELUC's own unlawful conduct or negligence where such liability cannot legally be transferred to you.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where permitted by law.

If it cannot be made enforceable, the affected provision will be removed without affecting the validity of the remaining provisions.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right or provision under these Terms, this does not mean that we have waived that right or provision.

These Terms of Service, together with our Privacy Policy, Refund & Returns Policy and any other policies expressly incorporated into them, form the agreement governing your use of our Services and purchases from PRIMELUC.

SECTION 21 – ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

We may transfer or assign our rights and obligations where permitted by law, including as part of a business sale, restructuring or transfer of the business.

SECTION 22 – GOVERNING LAW AND JURISDICTION

These Terms of Service are governed by the laws of England and Wales, unless applicable consumer protection laws require otherwise.

If you are a consumer living in another part of the United Kingdom, you may also have rights to bring proceedings under the laws and courts applicable to your place of residence.

Nothing in these Terms removes or limits any mandatory consumer rights or protections that apply to you under applicable law.

SECTION 23 – HEADINGS

The headings used throughout these Terms are provided for convenience only and do not affect the meaning or interpretation of any provision.

SECTION 24 – CHANGES TO THESE TERMS

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, amend or replace these Terms where reasonably necessary, including to reflect changes to our Services, business operations or applicable legal requirements.

Any material changes will be communicated where required by applicable law.

Your continued use of our Services after updated Terms have been posted constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 25 – CONTACT INFORMATION

If you have questions about these Terms of Service, please contact us.

PRIMELUC

Website: www.primeluc.com
Email: trendtoteuk@gmail.com

Business Address:
2st Peters Road , UB12TL , Southall,England

Legal Business Name:
TRENDTOTE LTD

Company Registration Number:
17015289

VAT Number:
GB515796364

For questions regarding orders, returns or refunds, please contact us using the email address above.

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