Shipping policy
At PrimeLuc, we proudly offer international shipping to customers worldwide.
Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays.
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your delivery.
Standard Shipping
We offer free standard shipping on all orders over £10.
Estimated standard delivery times are:
- 🇬🇧 UK: 5–10 business days
- 🇪🇺 Europe: 7–15 business days
- 🌎 Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary depending on the destination, courier, customs processing, and other unforeseen circumstances.
Express Shipping :
We also offer express shipping options at checkout for customers who prefer faster delivery.
Express orders typically arrive within 2–5 business days, depending on the destination and selected shipping service.
Express shipping costs will be displayed at checkout before you complete your purchase.
Shipping Costs :
Orders over £10 qualify for free standard shipping.
For orders below £10, shipping costs will be calculated at checkout based on your delivery location and selected shipping method.
Customs, Duties & Import Fees
International orders may be subject to customs duties, taxes, or import fees depending on the regulations of your country.
Any customs duties, taxes, or import charges are the responsibility of the customer.
PrimeLuc is not responsible for delays caused by customs clearance, local postal services, courier issues, or other circumstances outside our control.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information
Please allow some time for tracking information to become active after dispatch.
If your tracking information has not updated or you have any questions regarding your delivery, please contact us at:
contact@primeluc.com
Our customer support team will be happy to assist you.
Delivery Issues:
If your order appears to be delayed, please check the tracking information provided in your shipping confirmation email.
If you believe your package has been lost or there is another issue with your delivery, please contact us at trendtoteuk@gmail.com and provide your order number so we can assist you.
Thank you for shopping with PrimeLuc.