Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at trendtoteuk@gmail.com. Please note that returns will need to be sent to the following address: 2 st peters road ,UB1-2TLSouthall,England 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trendtoteuk@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


14-Day Cancellation & Cooling-Off Period

If you are purchasing from the UK, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise your right to cancel, please contact us within 14 days of receiving your order and clearly let us know that you wish to cancel your purchase.

Once you have notified us of your cancellation, you should return the item to us within 14 days.

Returned items should be:

  • Unused and in their original condition

  • In the original packaging where reasonably possible

  • Complete with any tags, accessories or included items

  • Accompanied by your order number or other proof of purchase

You may be responsible for the direct cost of returning the item, unless the item is faulty, damaged, incorrect, or we have agreed otherwise.

Once your cancellation is accepted and the returned goods have been received (or you provide evidence that they have been returned), we will process your refund in accordance with applicable UK consumer law. Refunds will normally be made using the original payment method.

Where applicable, your refund will include the cost of our standard delivery service. If you selected a more expensive delivery option, we are not required to refund the additional cost above the standard delivery charge.

Please note that certain goods may be excluded from the 14-day cancellation right where an exemption under UK consumer law applies, such as personalised or customised items or goods that are liable to deteriorate or expire rapidly.

This 14-day cancellation right does not affect your other statutory rights, including your rights in relation to faulty, damaged or incorrectly supplied goods.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at trendtoteuk@gmail.com.